Hygee (“us”, “we”, or “our”) operates the www.hygee.co.in website and App. (the “Service” or “Hygee” and “Platform” shall be used to jointly refer to Websites & Apps). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

This Privacy Policy (“Policy”) applies to those who visit our website and use our platform Hygee (“Service”). If you have questions or complaints regarding our privacy policy or practices, please contact us at ……………. While providing our Services, we may enter into agreements with our Partners located across the world, and provide them access to our Service, which includes the processing of information relating to our Members. Information shared on our Platform may be shared with our Partners, in order to provide our members with the Services. Any individual  using, visiting or browsing our website and/or app shall be referred to as “Users” or “Patients”.

We use your Personal Information for providing and improving the Service and technology. By using the Service, you agree to the collection and use of information in accordance with this policy. You shall avail our services only in the event that you agree with both our Terms of Service and Privacy Policy. In the  event that you are using our Services, we deem your acceptance of both terms and any other terms and conditions and policies, applicable herein.

We only access such information as reasonably necessary to provide the Service, as otherwise authorised or as required by law. We are the data controllers of the information.

The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules.

Hygee may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of Hygee’s Services and to build new services.

The Website allows Hygee to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Hygee Team.

The Privacy Policy sets out, inter-alia:

●     The type of information collected from Users, including sensitive personal data or information;

●     The purpose, means and modes of usage of such information;

●     How and to whom Hygee will disclose such information; and,

●     Other information mandated by the SPI Rules.

The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:

●     the fact that certain information is being collected;

●     the purpose for which the information is being collected;

●     the intended recipients of the information;

●     the nature of collection and retention of the information; and

●     the name and address of the agency that is collecting the information and the agency that will retain the information; and

●     the various rights available to such Users in respect of such information.

Hygee shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Hygee or to any other person acting on behalf of Hygee.

The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorised by the User.

The User shall immediately notify Hygee of any actual or suspected unauthorised use of the User’s account or password. Although Hygee will not be liable for your losses caused by any unauthorised use of your account, you may be liable for the losses of Hygee or such other parties as the case may be, due to any unauthorised use of your account.

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Hygee has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Hygee has the right to discontinue the Services to the User at its sole discretion.

Hygee may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

What information do we collect?

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Hygee.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

●     Patient’s Name

●     Mobile number

●     Email ID

●     Patient’s Location

●     Date of appointment

●     Time of appointment.

●     Date of Birth

●     Gender

●     Address with pin code.

Usage Information: We may automatically collect certain information about your device, usage of our services, and browsing activities on our website, including:

●     IP address

●     Browser type and version

●     Operating system

●     Referral source

●     Pages viewed

●     Date and time of access

Other information that Hygee collects:

●     Name of the diagnosis with scientific tooth No of tooth/ multiple teeth

●     Treatment Name with scientific tooth No of the treated tooth/multiple teeth.

●     Description about the treatment (if any)

●     Date of diagnosis/treatment

●     Uploaded doctors prescription

●     Uploaded X-Ray

●     Uploaded other dental/general health reports.

How Do We Collect, Use and Share Your Information:

We collect the email addresses of those who communicate with us via email, information about the pages that the Member accesses on the Platform, and information voluntarily submitted by the Member of the Platform. The information we collect is used to provide the Service to you, to improve the quality of the Platform, to communicate information about the Service.

Your information will never be sold to or traded or shared with other companies or organisations for commercial purposes or otherwise, unless we have been expressly authorised by you, either in writing or in electronic form to do so or in a manner as outlined in this Policy.

How do we deal with the Data we collect?

Hygee shall use your Data for:

–       Helping you provide Services;

–       Improving its Product/Technology/Services;

–       Improving your experience on the Platform;

How do we store this Data?

All data stored is first encrypted and then stored securely on “Shared dedicated server” purchased from Blue host. Only authorised personnel such as the top management, development and marketing team can access the stored Data. Your information is otherwise securely archived in our database after processing and usage. Hygee uses industry standard measures to protect the Personal Information that is stored in our database.

Hygee limits the access to Member’s Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel.

How We Use Your Information

We use your personal information for the following purposes:

●     Providing Services: To schedule and provide dental care services, teeth cleaning, and related healthcare services as requested by you.

●     Communication: To communicate with you, respond to your inquiries, and send appointment confirmations, reminders, and other administrative messages.

●     Improvement: To analyse user trends and preferences, improve our website and services, and develop new features.

●     Legal Obligations: To comply with legal and regulatory obligations, including healthcare laws and regulations in India.

How long do we store this Data for?

That we will keep this Data for a period of at least ……. years.

Log Data

We record information relating to your use of Hygee, such as the content you create, the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Hygee and provide the highest possible level of security and service to you.

In addition, we may use third party services that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. We may use cookies and similar tracking technologies to enhance your user experience. You can adjust your browser settings to refuse cookies, but doing so may affect certain functionalities of our website. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Policy for minors

Hygee strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Hygee Website or Services are not intended for use by minors, Hygee respects the privacy of minors who may inadvertently use the internet or the mobile application.

Marketing Communication:

Hygee may, from time to time, send you an email regarding the Hygee service or any other services, which we believe could be of interest to you. Hygee will send you these direct mails and only if you indicate that you do not object to these offers. You will always have the option of opting out of receiving such mail.

User’s rights:

●     Access and Correction: You have the right to access and correct inaccuracies in your personal information.

●     Withdraw Consent: You can withdraw your consent for the processing of your personal information at any time. However, this may affect your ability to use our services.

Consent to this Policy:

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Hygee using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security

The security of your Personal Information is important to us. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Transfer of Data

Your information, including Personal Information, may be transferred to and maintained on computers or systems located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

If another company acquires our company or our assets, that company will possess the member’s Personal Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. Hygee may disclose Member’s Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Members, Affiliates, or the public.

We may share your personal information in the following circumstances:

●     Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as dentists, payment processors, and IT service providers.

●     Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.

●     Consent: With your consent, we may share your information for purposes not covered by this Privacy Policy.

Children’s Privacy:

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18 If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

For any minor joining the Platform or using the same in any way, Hygee shall assume that the minor is doing so under the supervision of a person above the age of 18 (eighteen) of years and is either a Parent or a Legal guardian. Hygee does not allow persons under the age of 18 (eighteen) to use the Platform without adult /proper supervision and guidance.

Legal Disclosure

We reserve the right to disclose your personal data as required by applicable law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

Changes To This Privacy Policy:

Hygee reserves the right to change, modify, add, or remove portions of this privacy policy at any time for any reason. Such changes shall be effective immediately upon posting. We suggest that you review this policy periodically for changes. The current version of this Policy can be accessed from the link on our homepage, or at the bottom of our other Website and App pages. You acknowledge that by accessing our Platform after we have posted changes to this Policy, you are agreeing to the terms of the privacy policy as modified.

Governing Law

All acts on Hygee shall be governed by Indian laws. Please note, laws related to personally identifiable information vary from country to country.

No Unlawful or Prohibited Use

As a condition of your use of this Platform, you agree that you will not use this Platform or the information or software contained herein for any purpose that is unlawful or prohibited by these terms and conditions.

Disclaimer

While every effort is made to ensure the accuracy of information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. This Platform could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of this Platform is at your own risk. You agree to hold Hygee harmless from and not sue for any claims based upon using this Platform.